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Phone Number: +44 330 027 0158
Frequently Asked Questions

1. Where are you based?

We are based in United Kingdom, London the capital of England. We are always sourcing for the best products to bring to our customers. The products you see on our store are best sellers, products that are well liked by tens of thousands of customers.

2. How does shipping work?

Deluxewears is partnered directly with factories throughout Asia, the same countires and the same cities that make shoes for big brands such as Nike and Adidas. This allows us to provide you with the absolute best value for the dollar.

Because the majority of our customers want the best value, your order will be shipped directly from the factory via partnership. Your order will arrive in 2 weeks on average. Please do not panic if your order does not show up immediately because we value our customers and will do what is right.

3. How do I track my order?

The postal system automatically assigns your order a tracking number once payment is processed. However, tracking may not be available until the factory picks, pack, and ships your order. This may take a few days before you can start tracking your order. If you still cannot track your order after 3 business days, please follow the instructions below.

4. I still have questions

If you have a question about your order, please forward your order confirmation from deluxewears.com to: 

support@deluxewears.com

We respond to inquiries within 2 business day. Please be patient as we ship over 250 products per day. If you do not receive a response from us, please check your spam box. 

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