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FAQ

Are there any parts that need periodical replacement?

The PureLife is a one-time investment that is built to last. There are no expensive filters or other parts that need replacement.

What is your return-policy?

If you are not 100% satisfied with your purchase, you can return the product within 90 days of the purchase date and get a full refund or exchange the product for another one.

How long does the PureLife last?

The PureLife is built to last but like any other battery operated device, the PureLife battery will have a lifetime that can vary per user depending on how much produce they wash each day. 

According to the hardware specifications, when handled with care it should theoretically speaking last about 10 years. We estimate that the average user will get about 6 to 10 years out of their device and so far we have yet to hear from a customer that their unit has been retired.

How long will it take for my package to arrive?

Our team is working around the clock with the manufacturer and logistics partners to send everyone their units as fast as possible. With that said, as we are still in early-bird stage there can be slight delays. You can expect your parcel to arrive within 5 - 12 business days.

How often should I clean the PureLife?

For optimal cleaning results, we recommend giving your PureLife a quick rinse after every use.

Can I use the PureLife in my sink?

Absolutely! But make sure you give your sink a proper wash beforehand to achieve the best results possible.

How long does 1 cleaning cycle take?

1 cleaning cycle takes 5 minutes, depending on the amount of water used you might need to use 2 cleaning cycles to get the desired level of cleanliness. You can read all about it in your PureLife manual.

Is one purification cycle enough?

If you prefer to purify all your fruits and vegetables simultaneously, we recommend adding a cleaning cycle to your process. 


Our recommendations for optimal cleaning results are as follows:


1 to 4 liters of water: One cleaning cycle


4 to 7 liters of water: Two cleaning cycles


7 liters of water or more: Three cleaning cycles


To start a new cycle, simply click the ON button once again.

Can I drink the elecrolysed water?

We do not recommend under any circumstances that you use the purified water as a source for clean drinking water.

Is the charger included?

Yes, the magnetic charging cable is included in your package.

What type of plug is the charger? EU/US

The charger included has a USB connector. That means that you can charge your PureLife with any of the electronic charging plugs you have in your house. Your phone charger, for example!

What are the dimensions of the PureLife device?

100 * 50 millimeters / 3.94 x 1.97 inches

Do you ship worldwide?

Yes, we offer free worldwide shipping.

Can I pay with PayPal?

Yes, we accept payment through Paypal. As well as debit- and creditcards.

Didn't find your answer?

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